Delete your account in the app
- Open the LupaDólar app, go to Profile → Delete account.
- Confirm the deletion request. Your account will be queued for removal.
- You will receive a confirmation email once the process is complete.
Request deletion by email
If you cannot access the app, email [email protected] from your registered address with the subject “Delete my LupaDólar account.” We will verify ownership and schedule deletion.
What is removed
- Profile data (name, email, preferences, alerts).
- Stored session tokens and authentication credentials.
- Premium subscription status (you may need to cancel the subscription directly with Apple or Google to stop future billing).
Data retained in hashed or anonymized form
- Security logs that may include hashed IP addresses to detect abuse.
- Aggregated usage metrics (e.g., filter popularity, feature counts) kept without personal identifiers for analytics and service improvement.
Timeline
- Deletion requests are processed promptly, typically within 30 days.
- If legal obligations require longer retention (e.g., fraud investigations), we will limit access and delete the data as soon as permitted.
Need help?
Contact [email protected] if you have trouble accessing the delete option or need to revoke a request before the process completes.